Description of the Site The Site provides an on-line healthcare service that allows users to submit a clinical history and symptoms for the list of common minor conditions supported within our service menu. Based on the information you provide, licensed medical practitioners will provide a diagnosis and treatment plan. THE SITE IS NOT INTENDED FOR USE IN A MEDICAL EMERGENCY OR IN CASE OF AN URGENT HEALTHCARE NEED. If appropriate, you may be referred to an alternative setting to receive care. You are charged a fee by only if a diagnosis and treatment plan are provided to you.
Use of the Site If you register to receive services from Get-a-doc as a patient or caregiver, we will rely on you to provide accurate and complete information throughout both the clinical interview and the registration process, in order to provide appropriate care to you. You may access the Sites services for yourself, or for your minor children as permitted by the rules of the Site. In addition, you must provide a phone number that can be used by us to contact you with any questions after completing the interview in order to provide a diagnosis and treatment plan via the Site. You also must notify us as soon as you become aware of any critical change to your information that could impact an active treatment plan provided through the Site.
In order to receive treatment services, users provide personal contact information as part of the registration/checkout process for patients requesting treatment. Our privacy practices and your rights as a patient of Get-a-doc are explained in the Notice of Privacy Practices, which may be updated by us from time to time. Subject to the limitations described in the Notice of Privacy Practices, we may use your personal contact information (name, mailing address, and email address) to advertise and market our products and services to you ("marketing communications"). You consent to this use of your personal contact information for our marketing communications by your use of our website. You may unsubscribe to future email marketing communications by clicking on the unsubscribe link provided in our email marketing communications. Regardless of your decision to opt-out of future email marketing communications, we may still contact you if you are receiving services from us as a patient or caregiver.
Call Recording If you speak with Get-a-doc staff on the phone, your call may be recorded for quality purposes.
At this time, we do not honor "do not track" signals from a web site browser. You are able to limit the computer data we collect from you by setting your web browser to not accept cookies. If you limit the data we collect, some features on our site may not work properly for you and we may not be able to provide certain services to you through our site. We utilize third party applications to collect and manage usage data (for example, how many visitors we have to the site). Third party application vendors may have access to the usage data that we collect.
Login Security As part of the registration process for patients or caregivers, the Site requires that you create a unique personal login ID and password. You are solely responsible for maintaining the safety and security of your login ID and password. You should change your password if you believe that confidentiality has been compromised.
Copyright The content of the Site, including, without limitation, text, graphics, images and other material, including software developed and licensed by us, which permits the access and use of the Site (collectively the "Content"), is protected by intellectual property laws, including copyright laws. All right, title and interest in and to the Content remains vested in us and shall not pass to you or any other user.
Restrictions on Use You may view or download copies of the material on the Site for your own personal, noncommercial use. You may not, and may not knowingly allow any third party to, (a) reverse-engineer, disassemble, decompile, reproduce, transcribe, translate into any language or computer language, re-transmit in any form by any means, resell, or redistribute the Content without our prior written consent, (b) reverse engineer or attempt to discover any underlying ideas, source code, processes, techniques, technology, design, formula, engineering, or algorithms of the Site, or (c) use the Site for commercial purposes or otherwise use or allow others to use the Site for the benefit of any third party.
Trademarks The trade names, trademarks, service marks, logos, and slogans contained in the Site are the trade names, trademarks, service marks, logos and slogans of HealthPartners and/or its subsidiaries and affiliates (each a "Mark" and collectively the "Marks"). You are not authorized to use any Mark in any advertisement, publicity or in any other commercial manner without our prior written consent. The trade names, trademarks, service marks, logos and slogans contained in the Site that are not our Marks are the trade names, trademarks, service marks, logos and slogans of their respective owners. References that we make to any specific trade name, trademark, service mark, product, service or process of a third party do not necessarily constitute or imply our endorsement, sponsorship or recommendation of the third party trade name, trademark, service mark, product, service or process, unless otherwise explicitly provided.
Sharing Information with Third Party Sites Get-a-doc, utilizes several third party applications and vendors to provide services, including an electronic prescribing vendor and insurance billing company. As part of the service, Get-a-doc may have access to your prescription history if provided to our e-prescribing vendor by your health plan.
Links to Other Sites The Site and Content may contain links to web sites operated by third parties. These links are provided solely for convenience and reference purposes only. The inclusion of any such link does not imply that we endorse the content of any web site to which the Site provides a link, nor are we liable for your reliance on or use of any information or materials contained in them.
User Feedback You may be asked to provide feedback on your Get-a-doc experience. This feedback is always optional and your choice. This feedback may be hosted and stored at a third party site. You agree to not provide any personally identifiable information such as name or insurance ID as described on the feedback screen.
Limitation of Liability In no event shall we be liable to anyone for any delays, inaccuracies, errors or omissions with respect to the Site or the transmission or delivery of all or any part of the services, for any damage arising thereof, or any results obtained from the use of the Site.
Governing Law and Forum for Disputes The existence of the Site is not intended and should not be construed to mean that we are conducting business in all states of the United States of America, or that we consent to submit to the personal jurisdiction of the state or federal courts in any state in the United States, except the State of New York. Any claim or action arising directly or indirectly from the use of the Site can be brought in New York state court in Albany, New York or in the United States District Court for the New York and shall be construed in all respects under the laws of the State of New York, exclusive of its choice of law or conflict of laws provisions.
Your Information. Your Rights. Our Responsibilities.This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.
Your Rights You have the right to:
- Get a copy of your paper or electronic medical record
- Correct your paper or electronic medical record
- Request confidential communication
- Ask us to limit the information we share
- Get a list of those with whom we’ve shared your information
- Get a copy of this privacy notice
- Choose someone to act for you
- File a complaint if you believe your privacy rights have been violated
Your Choices You have some choices in the way that we use and share information as we:
- Tell family and friends about your condition
- Provide disaster relief
- Include you in a hospital directory
- Provide mental health care
- Market our services and sell your information
- Raise funds
Our Uses and Disclosures We may use and share your information as we:
- Treat you
- Run our organization
- Bill for your services
- Help with public health and safety issues
- Do research
- Comply with the law
- Respond to organ and tissue donation requests
- Work with a medical examiner or funeral director
- Address workers’ compensation, law enforcement, and other government requests
- Respond to lawsuits and legal actions
Your Rights When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.
- Get an electronic or paper copy of your medical record You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. Ask us how to do this.
- We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee.
Ask us to correct your medical record
- You can ask us to correct health information about you that you think is incorrect or incomplete. Ask us how to do this.
- We may say “no” to your request, but we’ll tell you why in writing within 60 days.
Request confidential communications
- You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address.
- We will say “yes” to all reasonable requests.
Ask us to limit what we use or share
- You can ask us not to use or share certain health information for treatment, payment, or our operations. We are not required to agree to your request, and we may say “no” if it would affect your care.
- If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. We will say “yes” unless a law requires us to share that information.
Get a list of those with whom we’ve shared information
- You can ask for a list (accounting) of the times we’ve shared your health information for six years prior to the date you ask, who we shared it with, and why.
- We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). We’ll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months.
Get a copy of this privacy notice You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly.
Choose someone to act for you
- If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.
- We will make sure the person has this authority and can act for you before we take any action.
File a complaint if you feel your rights are violated
- You can complain if you feel we have violated your rights by contacting us at email@example.com
- You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting www.hhs.gov/ocr/privacy/hipaa/complaints/.
- We will not retaliate against you for filing a complaint.
Your Choices For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions. In these cases, you have both the right and choice to tell us to:
- Share information with your family, close friends, or others involved in your care
- Share information in a disaster relief situation
- Include your information in a hospital directory
- If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.
In these cases we never share your information unless you give us written permission:
- Marketing purposes
- Sale of your information
- Most sharing of psychotherapy notes
In the case of fundraising: We may contact you for fundraising efforts, but you can tell us not to contact you again. Our Uses and Disclosures
How do we typically use or share your health information? We typically use or share your health information in the following ways.
We can use your health information and share it with other professionals who are treating you. Example: A doctor treating you for an injury asks another doctor about your overall health condition.
Run our organization We can use and share your health information to run our practice, improve your care, and contact you when necessary. Example: We use health information about you to manage your treatment and services. Bill for your services We can use and share your health information to bill and get payment from health plans or other entities. Example: We give information about you to your health insurance plan so it will pay for your services. How else can we use or share your health information?
We are allowed or required to share your information in other ways – usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes. For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html.
Help with public health and safety issues
We can share health information about you for certain situations such as:
- Preventing disease
- Helping with product recalls
- Reporting adverse reactions to medications
- Reporting suspected abuse, neglect, or domestic violence
- Preventing or reducing a serious threat to anyone’s health or safety
Do research We can use or share your information for health research. Comply with the law
We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we’re complying with federal privacy law. Respond to organ and tissue donation requests We can share health information about you with organ procurement organizations. Work with a medical examiner or funeral director We can share health information with a coroner, medical examiner, or funeral director when an individual dies. Address workers’ compensation, law enforcement, and other government requests
We can use or share health information about you:
- For workers’ compensation claims
- For law enforcement purposes or with a law enforcement official
- With health oversight agencies for activities authorized by law
- For special government functions such as military, national security, and presidential protective services
Respond to lawsuits and legal actions We can share health information about you in response to a court or administrative order, or in response to a subpoena.
- We are required by law to maintain the privacy and security of your protected health information.
- We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
- We must follow the duties and privacy practices described in this notice and give you a copy of it.
- We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind.
- For more information see:www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html
Changes to the Terms of this Notice We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request, in our office, and on our web site. Effective January 24, 2017
We never market or sell personal information.