Frequently Asked Questions
Please feel free to contact us if there is no answer below to your specific question.
- So how does this work?
- Should I call the pharmacy first before going to pick up the prescription?
- Will I be required to do a video chat?
- What medical problems can you treat?
- Can I treat two problems at once?
- How old must I be to treated?
- With which pharmacy do you work?
- The pharmacy says they did not receive the prescription.
- In which state is Get-a-doc available?
- Will I be contacted if I have finished the questionnaire but have not pay for the case?
- How will I be contacted after I have paid for my case review?
- Can I have a note for work or school?
- Will I see a doctor?
- What is your refund policy?
- What if my medication did not work, can I get a refund?
- How do I request a refund?
- Is my credit card information safe?
- Do you share my information?
- How safe is your website?
You have two options:
Option 1 "Consult a doc" : Your assigned doctor will contact you on your appointment date and time.
Option 2 "Choose a problem" : Choose this option to save some time. Since the doctor has most of the information, the doctor will need to ask less questions.
After the appointment, you will be emailed a treatment plan which consists of your diagnosis, how to take the prescribed medication(if any), and any other recommendation to treat your problem. The medication will be electronically prescribed to the pharmacy of your choice.
Yes, it would be a very good idea to do so. There is a chance that the electronic prescriptions didn't go through. It also allows the pharmacist to check if they have the medication in stock and to get it ready for you by the time you arrived.
Each state has specific requirements for telemedicine. Depending on your location, live video chat may be required. You can email us first to inquire if live video chat will be necessary.
We treat a variety of medical problems. Our board-certified doctors are treating patients like you every day. To see a list of problems click here: conditions we treat. If your problem is not on the list, please go here: Consult a doc
We do not prescribe any controlled substances such as pain medications, medications for anxiety, or medications for attention deficit disorder.
It depends on the problems. For example, some problems can have more than one system involved, and thus would be considered a single diagnosis. If you're not sure, just give us that information during the online interview and we'll let you know if it is considered a separate problem.
You must be 18 years or older.
Our doctors can prescribe to any pharmacy of your choice.
Email us at help@getadoc.us.
We are available in multiple states. Please start the questionnaire to see if our doctors are available in your state. If you do not see your state, please check again next time as we are rapidly expanding to serve all 50 states.
No. A doctor will only be notified about your case once you have made payment.
You will be getting an initial email or phone call. Please be on the look out for it. Check your spam folder and for missed calls if you don't hear from a doctor within 2 hours. You can email, call, or text us to get a status update on your case.
Yes, we can provide a note for school or work.
Our online medical interview system is made to screen patients who can be safely treated online without having to see a doctor in the office. Your answers will be reviewed by a doctor who will go over the case with you.
The consultation fee is non-refundable once we send prescriptions to your pharmacy. You're not eligible for a refund because of the cost of medications or if you have insurance coverage. We recommend working with the doctor to find a suitable pricing alternative. You will be fully refunded if we are unable to treat you. If the pharmacy claims they don't have your prescription, email us immediately at help@getadoc.us. We will contact your doctor to resend your prescription. The consultation fee will not be refunded if you do not report missing prescription via email in a timely manner.
No. Our doctors do their best to treat each patient effectively, but we can't guarantee it will work for all patients. If you have not gotten better, please see a doctor in person as soon as possible.
Email us at help@getadoc.us. We'll refund the full amount if we are unable to send a prescription for you. We cannot offer a refund if a prescription has been already sent to your pharmacy.
We use Payeezy powered by First Data Corporation as our payment processor. We do not store any credit card information on our site. Any information is stored with First Data Corporation. First Data Corporation (a registered ISO of Wells Fargo, established in 1969) is a multibillion dollar company in the business of processing payments online safely and securely.
We will never sell your information or share it with anyone without your written consent.
Our site uses Hypertext Transfer Protocol Secure (HTTPS) on all of our pages. This provides the highest level of security which combines with industry standard Secure Socket Layer (SSL) technology on every page. Your information is safe with us.